Privacy Policy

1. Information We Collect

We collect account and contact information such as name, work email, phone number, role, winery name, claim details, and workspace access information.

We also collect service data such as dashboard activity, saved prompts, Custom Tracking settings, support messages, logs, and analytics needed to operate and improve Winesrch.

2. Payments

Payments are handled by Polar. Winesrch stores billing identifiers, subscription status, plan information, and related checkout metadata needed to activate and manage dashboard access. We do not store full payment card numbers in the application.

3. How We Use Information

We use information to review winery claims, provide dashboard access, process account setup, deliver analytics, send service emails, respond to support requests, secure the service, and maintain billing/subscription records.

4. Analytics And Logs

We may use analytics, server logs, and diagnostic data to understand site performance, troubleshoot issues, detect misuse, and improve product experience.

5. Service Providers

We use service providers to operate Winesrch, including hosting, database, email, billing, analytics, and AI/provider infrastructure. These providers process information as needed to support the service.

6. Communications

We may send account, claim, billing, dashboard, and support communications. You can contact us about communication preferences at info@winesrch.com.

7. Security

We use reasonable technical and organizational safeguards to protect account and dashboard information. No system is perfectly secure, and you are responsible for protecting your login credentials.

8. Contact

Questions about this Privacy Policy can be sent to info@winesrch.com.